The Technical Services Division’s duty is to recommend, implement, and maintain electronic
technology-based devices, software and systems used by the Fire Department. This includes the
Fire Department 800 MHz radios, Aegis/MSP Reporting software, Aegis/MSP Computer-Aided
Dispatching (CAD) system, the Aegis/Mobile (mobile computers) communications system, fire
station alerting, Early Warning Signals and Key Secure units in the department’s apparatus.
Division 4 is committed to researching new technology and equipping our personnel with the
best management, information and public safety technology attainable.
The Technical Services Division serves as a liaison between the Fire Department and the
city Information Systems Division. The division with assistance from the Information Systems
Division maintains all computers, computer software and printers that are used by fire
department personnel. It also maintains the passwords and computer security of 228 personnel.
The Division is the Early Warning Signal representative for the fire department and in charge
of monthly testing and alerting the public in case of danger. It also assists with troubleshooting the system.
Division 4 works closely with other city and county agencies to insure the continual flow of
information necessary for everyday operation as well as emergency responses to major disasters and incidents.
They are the fire department contact for Aegis Public Safety Software and the Sangamon County E911 center.
One of the goals of the Technical Services Division is to provide accurate, timely information
and statistics for the fire department, city administration, responders, and the general public so
they can make informed decisions and predictions about protecting themselves and others. The Division
is responsible for reviewing the reports that are generated by calls for service and is also responsible
for the data migration of reports to the Department of Homeland Security (FEMA) and then to the
Office of the State Fire Marshall for the National Fire Information Reporting System (NFIRS) compliance.
Division 4 maintains relationships with the city and county GIS community and is responsible
for the generation and distribution of accurate maps for the fire department.